ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition
ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition
This book and its accompanying eLearning course is regarded as a classic in its field.
Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1', the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.
ISO/IEC 20000 is used.....
• by businesses that are going out to tender for their services;
• to provide a consistent approach by all service providers in a supply chain;
• to benchmark IT service management;• as the basis for an independent assessment;
• to demonstrate the ability to meet customer requirements;
• to improve services.
Great Kit for 20K certification knowledge and guidance Review
by By Ann F. Reynolds "Ann" (Delaware)
I hightly recommend this kit - not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program. (Posted on 7/17/10)
Easy to Understand , minimize the time required for study Reviewby By S. Malhas (Kuwait)
Use this book if you are interested in getting the certification as soon as possible, Honestly I didn't feel that I spent a lot of time studying, between the exercise & the online martial you don't get board.
But this is not the book for you if your interested in learning all the aspect of ISO/IEC 20000 because it just give you an overview on the material & it's focuses on the exam material. (Posted on 7/17/10)
Fantastic Resource Reviewby Bill Mathers
This book is a great resource in explaining and outlining all concepts involved in a way that is clear and precise. This book will continue to be a resource even after you are certified.
It has become an indispensable resource to my toolkit and I recommend that it should be a must for any team involved in certification.
(Posted on 5/20/10)
As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.ISO/IEC 20000 is the international, independent standard for quality in IT Service Management.
A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services.
These organizations need IT-professionals who are certified for ISO/IEC 20000.This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management. This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.
This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need.• Real-world scenarios put what you've learned in the context of service solutions.
• Thought provoking questions to challenge your thinking and understanding.
• Exam Essentials in each chapter helps you zero in on what you need to know.
• Includes practice exam questions.
• A Real World Guide to ISO/IEC 20000 Skills
• Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.
• Practice what you've learned with challenging ISO/IEC 20000 Foundation exam style questions.
New Product By The Art of Service50 Commercial Road, Newstead QLD 4006
50 Commercial Road, Newstead QLD 4006
This book and its accompanying eLearning course is regarded as a classic in its field.
Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1', the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.
ISO/IEC 20000 is used.....
• by businesses that are going out to tender for their services;
• to provide a consistent approach by all service providers in a supply chain;
• to benchmark IT service management;• as the basis for an independent assessment;
• to demonstrate the ability to meet customer requirements;
• to improve services.
Great Kit for 20K certification knowledge and guidance Review
by By Ann F. Reynolds "Ann" (Delaware)
I hightly recommend this kit - not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program. (Posted on 7/17/10)
Easy to Understand , minimize the time required for study Reviewby By S. Malhas (Kuwait)
Use this book if you are interested in getting the certification as soon as possible, Honestly I didn't feel that I spent a lot of time studying, between the exercise & the online martial you don't get board.
But this is not the book for you if your interested in learning all the aspect of ISO/IEC 20000 because it just give you an overview on the material & it's focuses on the exam material. (Posted on 7/17/10)
Fantastic Resource Reviewby Bill Mathers
This book is a great resource in explaining and outlining all concepts involved in a way that is clear and precise. This book will continue to be a resource even after you are certified.
It has become an indispensable resource to my toolkit and I recommend that it should be a must for any team involved in certification.
(Posted on 5/20/10)
As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.ISO/IEC 20000 is the international, independent standard for quality in IT Service Management.
A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services.
These organizations need IT-professionals who are certified for ISO/IEC 20000.This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management. This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.
This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need.• Real-world scenarios put what you've learned in the context of service solutions.
• Thought provoking questions to challenge your thinking and understanding.
• Exam Essentials in each chapter helps you zero in on what you need to know.
• Includes practice exam questions.
• A Real World Guide to ISO/IEC 20000 Skills
• Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.
• Practice what you've learned with challenging ISO/IEC 20000 Foundation exam style questions.
New Product By The Art of Service50 Commercial Road, Newstead QLD 4006
Εστάλη από τη συσκευή μου BlackBerry®
Διευκρίνιση ηλεκτρονικού ταχυδρομείου
Οι πληροφορίες που συμπεριλαμβάνονται σε αυτό το μήνυμα είναι εμπιστευτικές και η χρήση τους επιτρέπεται μόνον από τον αναφερόμενο παραλήπτη. Εάν έχετε λάβει το παρόν μήνυμα από λάθος και δεν είστε ο προοριζόμενος παραλήπτης, σας ενημερώνουμε ότι αποκάλυψη, αναπαραγωγή, διανομή ή οποιασδήποτε άλλης μορφής χρήση των περιεχομένων του παρόντος μηνύματος απαγορεύεται.
Επίσης παρακαλείσθε να αποστείλετε το αρχικό μήνυμα στη διεύθυνση echrysis@sch.gr, καθώς και στη συνέχεια να διαγράψετε το μήνυμα από το σύστημά σας.
Οι επικοινωνίες μέσω του Διαδικτύου δεν είναι ασφαλείς και για τον λόγο αυτό ο αποστολέας δεν αποδέχεται νομική ευθύνη για τα περιεχόμενα του παρόντος μηνύματος και για οποιαδήποτε ζημιά προκληθεί από ιούς που είναι δυνατόν να εισαγάγει.
Σας ευχαριστούμε,
Εμμανουήλ Χρύσης
Email Disclaimer
The information in this email is confidential and is intended solely for the addressee(s). If you have received this transmission in error, and you are not an intended recipient, be aware that any disclosure, copying, distribution or use of this transmission or its contents is prohibited. Furthermore, you are kindly requested to send us back the original message at the address
echrysis@sch.gr, and delete the message from your system immediately.
Internet communications are not secure and therefore the sender does not accept legal responsibility for the contents of this message and for any damage whatsoever that is caused by viruses being passed.
Thank You,
Emmanuel Chrysis
*************************************************
From: "Ivanka Menken" <service@theartofservice.com>
Sender: theartofservice@aweber.com
Date: Fri, 21 Jan 2011 12:56:48 -0500
To: <echrysis@sch.gr>
Subject: ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition
 | |||
|
| |||
| | |||
|
50 Commercial Road, Newstead QLD 4006
| To unsubscribe or change subscriber options visit: http://www.aweber.com/z/r/?zMysbByctCwcDAzM7EzMtEa0HBwsDEycLA==  |
Σχόλια
Δημοσίευση σχολίου