
Don't Tell Me to Find You on Facebook
Tags: Best Practices, Facebook
P Posted July 17, 2011 by Craig Allen with 5446 reads 

More and more businesses are saying they want to increase their social media presence, you see them publishing business cards or hear ads on the radio saying find us on Facebook or Twitter. And then, come to find out, the last time they updated their community was over two months, even as long as 6 months ago, and what's worse is, they have a Facebook Profile instead of a Facebook Page - I could go on and on with some of the mistakes businesses are making on social platforms.
But, the biggest mistake many businesses are making is that they think they can do social media on their own. They think, "Hey, this is a free service, I am on Facebook every day, I'll just run my business' Facebook Page (or Profile for those who don't know the difference). You see, it is not about "Posts" and "Updates" it is about interaction, engagement and developing your brand. It is about delivering and controlling the message you want your clients and future customers to think about your business.
What bothers me the most, is that businesses are not engaging with their customers. They will make a post, and two seconds later a client will ask a question about the post and there is no answer. Why have this media in place if you are not going to use it to its potential and what it is meant for? It is called "Social Media" for a reason. Be social, interact and engage - it's not that difficult when you decide you want to do it right.
What do I suggest:
Find someone dedicated to social media, someone who is willing to devote the hours necessary for your business to have a strong presence on your social communities.
Realize that this is not a "free" service. It takes time, energy, resources and technology to make this work.
Understand the social media platforms you choose to utilize, as well as, their strengths and weaknesses.
Don't tell us you are on Twitter, and the only time you update Twitter is through your Facebook posts.
Scheduling is not an option - I can point out a number of local businesses whose updates are on Thursdays, or another day of the week, because that is their day to dedicate to "Social Media". That's right, I said "day".
Understand that this is a great marketing scheme, there are a number of ways to find what interests your customers. And, I'll bet, that if you keep giving them what they want - THEY WILL COME BACK!
Finally, take social media serious, and understand that no matter what you do, people are talking about your business whether your on social media platforms or not. When dedicating the time to social media - you can help convey the message you want to deliver - because there are 750 million people giving their opinions.
Original article
About Craig Allen
I am very fortunate to have the family I do. My mom and dad are great parents who gave me the opportunities to be successful, even when I did not deserve them. My dad, who passed away from cancer; is my idol, his work ethic was unreal, and he overcame so much in his lifetime. Next, I am blessed to have Laura as my wife.
She allows me to work on my goals as a professional, and is very supportive in everything I do. She is my best friend and my best times are spent with her. We have two wonderful children. They amaze me everyday in their development.
I only hope that I can give them the same opportunities my parents gave me.
Finally, there are few people in life that get to do what they love everyday - and fortunately, God has given me that chance. I am a small business owner and my company, Socially Acceptable, allows me to help other businesses grow and develop customer loyalty through social media management.
There is great joy in seeing other businesses succeed and reach their goals through my company's assistance and strategies.
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