Jake Ludington's Digital Lifestyle - Why can't cell phone carriers provide great service?

Jake Ludington's Digital Lifestyle
2011 October 29

Your Music Collection is a Mess. TuneUp Fixes it.
Automagically.

Fix mislabeled song information.
Fill in missing album cover art. Experience your music.

Watch Blu-ray movies on your PCSave up to $40 on Cyberlink PowerDVD Mark II, the ultimate high def viewing experience. Get smooth playback of Blu-ray and 3D video with CPU/GPU acceleration and lossless HD audio.

Wish you had GarageBand for Windows?
Mixcraft is the closest thing Windows users have to Apple's GarageBand. I highly recommend Mixcraft if you want an easy solution for making music, creating loops, or authoring soundtracks for your movie projects.

When I got to Singapore last week I got a SingTel pre-paid SIM card for local data access and any emergency calling I might need to do. I haven't traveled outside the U.S. for several years, so I'd completely forgotten my current phone wasn't unlocked. There's nothing I find more frustrating than finding out something won't work after I've already opened the package.

Back in my hotel room, I made a call using Skype to T-Mobile customer support requesting an unlock code for my phone. T-Mobile is usually great about unlocking phones for international travel, unlike the other GSM phone company with the three initials A. T. and T.

The customer service representative I spoke with offered to put through my request, but suggested they might not have the code for 24 hours. She indicated they would email me the code, since I was outside the country and was calling via Skype. Unlocking a phone from the network should be a standard request, but if I had to wait 24 hours, it was my own fault for not planning ahead.

Being the impatient person I am, I decided to see if anyone online had a faster solution. There are dozens of sites offering IMEI unlock codes for various cell phone models. Most of the sites seem potentially scammy. All the sites have wildly variable pricing.

I ended up trying HTCimeiUnlock.com, which looked the most legit of any of the sites I investigated. They promise money back if they can't unlock your phone and they indicated it would take between 15 minutes and six hours to process the request. I crossed my fingers as I sent the IMEI number for my phone and $25 via Paypal. Ten minutes later, I got an email with an unlock code and instructions. The unlock code worked and I was on the SingTel network. As it turns out, this was lucky because the network access in the hotel was flaky for the next two days.

I never did get the unlock code from T-Mobile. When a third party can deliver in less than 10 minutes, while the carrier can't deliver at all, there's a problem.
I do appreciate T-Mobile's willingness to help me unlock the phone. I'd even pay them for expedited service, though having purchased the phone at retail with no contract, it shouldn't have been locked in the first place.

Do you have experience unlocking a phone? Was it good, bad, impossible?

Εστάλη από την ασύρματή μου συσκευή BlackBerry®


From: "Jake Ludington" <newsletter@jakeludington.com>
Sender: jakeludington@aweber.com
Date: Fri, 28 Oct 2011 14:34:23 -0400
To: <e_chrisis@yahoo.com>
Subject: Jake Ludington's Digital Lifestyle - Why can't cell phone carriers provide great service?

Jake Ludington's Digital Lifestyle
2011 October 29

TuneUp iTunes and Windows Media PlayerYour Music Collection is a Mess. TuneUp Fixes it. Automagically.
Fix mislabeled song information. Fill in missing album cover art. Experience your music.



Power DVDWatch Blu-ray movies on your PC
Save up to $40 on Cyberlink PowerDVD Mark II, the ultimate high def viewing experience. Get smooth playback of Blu-ray and 3D video with CPU/GPU acceleration and lossless HD audio.



MyFaxWish you had GarageBand for Windows?
Mixcraft is the closest thing Windows users have to Apple's GarageBand. I highly recommend Mixcraft if you want an easy solution for making music, creating loops, or authoring soundtracks for your movie projects.




Jake Ludington's Digital Lifestyle
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When I got to Singapore last week I got a SingTel pre-paid SIM card for local data access and any emergency calling I might need to do. I haven't traveled outside the U.S. for several years, so I'd completely forgotten my current phone wasn't unlocked. There's nothing I find more frustrating than finding out something won't work after I've already opened the package.

Back in my hotel room, I made a call using Skype to T-Mobile customer support requesting an unlock code for my phone. T-Mobile is usually great about unlocking phones for international travel, unlike the other GSM phone company with the three initials A. T. and T.

The customer service representative I spoke with offered to put through my request, but suggested they might not have the code for 24 hours. She indicated they would email me the code, since I was outside the country and was calling via Skype. Unlocking a phone from the network should be a standard request, but if I had to wait 24 hours, it was my own fault for not planning ahead.

Being the impatient person I am, I decided to see if anyone online had a faster solution. There are dozens of sites offering IMEI unlock codes for various cell phone models. Most of the sites seem potentially scammy. All the sites have wildly variable pricing.

I ended up trying HTCimeiUnlock.com, which looked the most legit of any of the sites I investigated. They promise money back if they can't unlock your phone and they indicated it would take between 15 minutes and six hours to process the request. I crossed my fingers as I sent the IMEI number for my phone and $25 via Paypal. Ten minutes later, I got an email with an unlock code and instructions. The unlock code worked and I was on the SingTel network. As it turns out, this was lucky because the network access in the hotel was flaky for the next two days.

I never did get the unlock code from T-Mobile. When a third party can deliver in less than 10 minutes, while the carrier can't deliver at all, there's a problem. I do appreciate T-Mobile's willingness to help me unlock the phone. I'd even pay them for expedited service, though having purchased the phone at retail with no contract, it shouldn't have been locked in the first place.

Do you have experience unlocking a phone? Was it good, bad, impossible?

Jake Ludington

Email JakeSubmit a Question

Ask Jake

Protecting Personal Data in Windows

I want to protect my laptop data from being accessed if my computer is stolen. What can I do to protect my laptop running Windows?

Before you non-laptop owners blaze by this because you think it might not apply to you, read on - protecting your personal information stored in Windows requires a similar procedure whether your computer is a laptop, desktop, tablet, or any other form factor. Portable computers are more likely to be stolen than their desktop counterparts because we take them in public and are easier to transport quickly.

This doesn't mean you shouldn't protect yourself if your computer sits under a desk. At the very minimum, disabling Windows autologon, forcing you to type in a password each time you login to Windows will slow down novice data thieves. I talked about disk encryption when I featured TrueCrypt awhile ago. Recognizing encryption as a valuable safety mechanism is a good first step, but you also need to be aware of what you should encrypt. Beyond encryption, you need to be aware of all the places Windows leaves your personal information exposed, so you can have a comprehensive protection strategy.

According to Time Magazine, 591,000 laptops were reported stolen in 2001. I haven't been able to find an updated report, but latop and tablet sales continuing to grow, tt's safe to assume that number went up over the past 10 year. In December 2004, Margita Thompson, Press Secretary to Governor Arnold Schwarzenegger, had a laptop stolen from her home. More recently, a laptop containing Social Security numbers and personal information of 98,369 UCal Berkeley alums was stolen. While I cite two high profile thefts here, presumably most of the 591k people from the Time article are normal people like you and me. There are ways, including the drive encryption I mentioned earler, to protect yourself.

Click to continue

Ask Jake

How to Fix Error: Automation server can't create object

Windows Media Player is causing me problems. I added some unrecognized songs to my music library. I attempted to use the Find Album Info feature of Windows Media Player to rename the files, find the album art, and do all the other basic stuff to get track info for my new songs. Instead of finding the names and info for my songs, WMP gives me an error message instead. No matter what I do I can't make the error go away. Not sure if this helps, but the error says:

An Error has occured in the script on this page

Line: 1
Char: 243
Error: Automation server can't create object
Code: 0
URL: http://fai.music.metaservices.microsoft.com/FAI/scripts/default.js

Do you want to continue running scripts on this page?

How can I fix this? I tried removing Windows Media Player and adding it back. I checked to see if Windows had any updates. Nothing seems to work.

You certainly tried the most obvious solutions to the problem, but the likely cause of the error is something in Internet Explorer, which isn't as obvious. Read on for the steps you need to fix your automation server can't create object error.

Click to continue

Ludington Media West, LLC, 219 1st Ave S. #320 Seattle, WA 98104


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